Smartlock.shop is now RemoteLock Europe. Don’t worry! You’ll still find all the same great hardware, software and support.
1. Personal data we may collect about you
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Personal data we may collect about you:
Your contact details – such as name, address, email, telephone, mobile phone. We obtain this information directly from you (e.g. when you sign up to receive our newsletter, or become a registered user of our products or services).
Your registered user details and history – such as username, password, details of products or services purchased, device information, usage history, installation/support/service history, usage data, location data, IP address. We obtain this information directly from you (e.g. when you become a registered user) and from your use of our products and services.
Your preferences - such as whether or not you want to receive marketing communications.
2. Purposes for which we may use your personal data
We may use your personal data for any of the following purposes:
providing products and services to you – including account administration and management, order fulfilment, facilitating with installation services, managing customer relations, billing and payment administration, fraud detection and prevention, providing customer support services, handling complaints and enquiries.
marketing and profiling – including managing our customers’ preferences and carrying out market research, statistical analysis and behavioural analysis to help improve our products and services, tailor our marketing communications and enhance customer satisfaction.
3. Disclosures of your personal data
4. How long we keep your personal data
We will normally keep your personal data for as long as you remain a customer of ours and thereafter for a period of seven years. If, after this point, we have not exchanged any communications, we will delete your data in accordance with our retention policy.
5. Legal basis for processing
SmartLock Europe Ltd is the controller of your personal data and responsible for complying with applicable data protection laws.
Where we collect and use your personal data for the purposes described above, we do so on the legal basis that either (a) the collection and use is necessary for the performance of a contract between us, or (b) you have given your consent to such use, or (c) it is in our legitimate interests to use your data for these purposes and this does not cause you unwarranted hard or prejudice.
We use the following types of cookies:
Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site and to improve its functionality and your browsing experience
Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also help us measures the effectiveness of our marketing campaigns.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. More information about cookies, including how to block, delete or disable them, can be found at AboutCookies.org.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We also use several Shopify plugins who may have access to your data.
Payment processing is performed by Stripe via Bold Cashier or by Stripe via Xero. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
CRM, Accounting & Shipping:
If you provide us with your details and ask us to notify you of products and services that may be of interest to you, or sign up to a newsletter, or participate in any other promotional event, you consent to our contacting you by email, telephone, SMS and/or post for these purposes.
Similarly, when you become a registered user of our products and services, we make sure you are kept up to date with product and service related communications, including our newsletter.
In either case, you can opt out of receiving these messages at any time, including by clicking on the unsubscribe link included in our emails. This is managed by Mailchimp.
9. Your rights
You have the right to:
access your personal data – you have the right to receive a copy of the personal data we hold about you. We will require the request to be in writing, accompanied by proof of identity. This will ensure we only provide data to the correct person
withdraw your consent to direct marketing – you can exercise your right to withdraw consent to marketing at any time by contacting us or by clicking on the unsubscribe link in an email we have sent you
rectification – if you think any of the personal data we hold about you is inaccurate, you can ask us to correct it. Simply contact us and include your name, address and/or email address to help us ensure we accept amendments only from the correct person
restriction – in limited circumstances you may be able to require us to restrict our processing of your personal data. For example, if you consider what we hold is inaccurate and we disagree, the processing may be restricted until the accuracy has been verified
erasure – where we have no lawful basis for holding onto your personal data you are may ask us to delete it
portability – in limited circumstances you may be entitled to have the personal data you have provided to us sent electronically to you for you to provide to another organisation.
complain to the Data Commissioner’s Office – you can find data on how to do this at www.ico.org.uk
We take the security of personal data very seriously. We employ security technology, including firewalls and encryption to safeguard personal data and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.
Personal data on our systems is only accessible by appropriately trained staff who need to access your personal data as part of their job. All access is tracked through individual login credentials and audit trails.
We only use third party service providers where we are satisfied that the security they provide for your personal data is at least as protective as the security we use ourselves.
11. smartCONNECT Portal
In some instances it may be necessary for you to give us access to your smartCONNECT portal account. You can grant permission and revoke permission at any time.
12. Transfers of your data out of the EU
13. Links to other websites
Please note, this website contains links to other websites that are not controlled by us. These links are provided for your convenience. We are only responsible for our privacy practices and our security. We recommend you check the privacy policies for any other websites that you visit.
15. Contact us
Contact Stuart Duncan data protection manager at: email@example.com
Business address: 305 Portland Road, Hove, East Sussex, UK, BN3 5SE
Telephone: 44 1273 930045
You can purchase single locks from our online store but please note, not all products are available to buy online.
Best to contact us so we can discuss your requirements and provide a bespoke quote.
RemoteLock Europe ships all over the world with warehouses in the UK and Netherlands to reduce duties and taxes. Contact us for EUR & USD pricing. Orders outside the UK and Europe may be liable for customs and duty fees.