is now RemoteLock Europe. Don’t worry! You’ll still find all the same great hardware, software and support.

6i Remotelock FAQ

Information On The Remotelock 6i Lever Lock


Do I Need a Strong WiFi Signal

Yes a strong signal is required. The Remotelock uses the 802.11B signal which transmits at a lower power, this is to conserve battery life. The lock will search for a WiFi signal on a regular basis depending on the heartbeat that has been chosen in the lock settings. During the lock provisioning process you will choose the wifi network, the signal strength will be represented by a green indicator bar. Once connected, in the portal the WiFi strength will be displayed as a percentage and needs to be above 25% otherwise the lock may not operate correctly. If below 25% then you will need to boost the signal accordingly. Poor WiFi signal can contribute towards rapid battery drain.

What is the 'HeartBeat'

When awake, WiFi radios consume a fair bit of power from the batteries that power your lock. As such, during normal operation the WiFi radio goes to sleep for set intervals of time. We call this the HeartBeat Interval. When the WiFi radio is asleep, messages that you send from the web portal will not be received until the WiFi radio wakes up and connects to the internet. However, please note that anytime you press the keypad, the WiFi radio will wake up. So, if a user unlocks the door, this event will be reported immediately. Watch Heartbeat on YouTube 


Can I Control How Often My Lock Wakes Up


Yes, on the settings page for your lock, you will see a drop-down for the 'WiFi Update Interval'. The default value is 20 minutes. If you want to see your lock respond immediately to commands from the portal, you can set this to 'Always On'. Notice the trade off this drop-down shows between sleep interval and battery life. Once you have saved this setting on the portal, press a button on your lock so that it can receive this new setting. Then you can issue commands from the portal and see the lock react right away.

Make sure to set your lock back to an Update Interval such as 20 or 30 minutes so your batteries will last longer.


How Many Codes Can I Have


Maximum of 1000 codes whether they are unlimited or guest codes. Codes must be between 4 and 10 digits in length. 


Can I Have Weekly Access Schedules


Yes, up to 20 different weekly access schedules can be stored on the lock with a Day-of-Week ID of 1-20. User schedules are in 5 minute resolution, 24hr clock "0000" - "2400", events available for each day of the week.


Are There Any Input/Output Connections


Yes, optional 12/24V external power supply. Optional relay switch connection input for local wired unlock functionality


Why Doesn't My Lock Broadcast a WiFi Signal

When you first insert the batteries the lock will broadcast a WiFi signal, it will show up as a WiFi network called 'Remotelock'  You should then carry out the wifi provisioning process as per the installation instructions. The lock will continue to broadcast for approx 15 minutes, if no connection is made then it will stop broadcasting. If this happens you will need to reset the lock's WiFi settings.


How Do I Reset The WiFi signal


If you need to reset the lock's WiFi settings you can do this by entering the following on the lock keypad:


The lock will then re-broadcast the Wifi signal and you should then carry out the WiFi provisioning process as described in the Internet Setup Guide.


What If My WiFi Goes Down


If your lock loses the WiFi signal, it will continue to work as normal. However the lock will not be able to connect to the portal and download any new codes or instructions until the WiFi is back up and working. 


Can The 6i Connect To More Than One WiFi Network


Yes you can add an additional WiFi network by entering AP mode, see installation instructions


Is There a Subscription Fee For The smartCONNECT portal


If you wish to manage the Remotelock online then a low monthly subscription is required to use the smartCONNECT cloud portal, the cost is determined by the number of wifi enabled products connected to the portal. Currently the portal is priced in US dollars. You can get more information here, but as a guide, one Remotelock costs from $11 per year, with email alerts costs just $15.99 per year.  The costs reduce as more products are added, for example 20 locks costs just $116.32 which works out at $5.81 per lock per year! 


How Do I Program The Remotelock


Programming your lock can either been done through your online smartCONNECT account, or on the keypad of the lock. Several of the programming functions that are available online are not available via keypad programming (creating guest codes, schedules, alerts etc) However, common functions such as adding or deleting User Codes can also be done through keypad programming.


Can I Change The Programming Code


Yes you should definitely change the programming code, it has to be 8 digits in length. If you change the programming code via the keypad, it will not update the settings in the portal, however if you change the prog code in the portal then it will update the lock. 


Can I Get Email or SMS Alerts


Email alerts can be sent to two recipients.

SMS alerts are not available for all UK phone providers. However some carriers like O2 and Giff Gaff have an email to sms gateway. You can then setup an email alert that gets delivered as an SMS message. For Giff Gaff you would enter: 44XXXXXXXXXX(your mob number)  Please check with your mobile phone provider. Be aware that they may charge for this service. 


Can The Door Lock Automatically After Being Opened


Yes, there is an optional auto-locking function which re-locks the door after opening via the keypad. You can choose the time delay, between 5 and 30 seconds. 


If Autolock is Disabled, How Do I Lock the Door


You can either press the 'Lock' button on the inside or from the outside press the * (star) key twice 


Is The Remotelock Suitable For a UPVC Door 


As a rule No, generally UPVC doors utilise multi-point locking which is not compatible. 


Does The 6i Remotelock Require Batteries


The Remotelock requires 4 x double AA (1.5V) batteries, (not included) You can check the remaining power level of the batteries in the smartCONNECT portal. How long they last depends on the WiFi update frequency which you can specify in the portal. You will receive email notification when the batteries need replacing.  DO NOT LET THE BATTERIES RUN OUT.


Why Did The Batteries Only Last a Couple of Days


If the batteries drain very quickly, within 24 - 48 hours then check that the WiFi Update interval is not set to 'Always On'  Change it to a longer interval. If one or more batteries is a 'dud' then this will drain the other good batteries quickly. 


What Happens If The Batteries Run Out


If the batteries run out completely, you will need to use one of the 2 emergency override keys to open the lock from the outside. The keys can only used to 'unlock' the door, they will not 'lock' the door. Locking is performed by pressing the 'Lock' button or using the keypad. These actions require battery power. Keep the keys in a handy place just in case.


What Thickness Door is Suitable


The Remotelock 6i is suitable for doors between 35mm to 50mm in thickness. Thicker doors can be used but will require a longer spindle. Request this from smartlock. 


How is The Door Handed


Handing is reversible, works on both right and left handed doors.


What is The Backset Dimension


The spring latch is adjustable and can backset 60mm or 70mm


What Are The Dimensions Required To Fit The Lock



Does the keypad illuminate


No the keypad does not illuminate, this is to maintain the weather tightness so that the lock can be used in exposed conditions.


How long can user codes be


User codes can be 4 to 10 digits long.


Does the lock come with a warranty


Yes the Remotelock comes with a standard 1 year electrical warranty. If you experience a problem after the lock is installed, contact Lockstate support who can test the lock remotely and advise accordingly.